ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
JustDial is an Indian internet technology company that provides local search for different services in India over the phone, website and mobile apps. Founded in 1996 by VSS Mani, the company is headquartered in Mumbai, India.